An Empirical Taxonomy for Logistics Service Providers
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چکیده
This study investigates the existence of different types of logistics service providers (LSPs) and the relationship of type with service performance. A cluster analysis of the survey data from 221 LSPs resulted in the identification of four types of LSP. The taxonomy was developed that reveals that LSPs are at various stages of development in terms of service capability, and highlights the service strategies of the different LSP types and their performance implications. The taxonomy provides insights into the characteristics of different types of LSPs, which underpin different market segments of the logistics service business. Discussions of the use of the taxonomy for LSPs to improve their service capability and performance are provided.
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